Chapter 1
Nothing changed ,No product got better, no skills got better, nothing changed but what changed was only the Mind set that changed, sales is a life changing experience,
true sales is more than the transaction, it is about developing the realtionship and getting referrals, i am encouraging u to quit sales profession, if u can. U will question your sanity,
Understanding your product gives u great security, developing skills, sales profession is a daily test, tomorrow will be better than yesterday, personal persuader, developing personal habit, selling is a demanding and rewarding career, you cannot live a single day without selling,
Chapter 2
Selling in the modern market, computer literacy to market knowledge, you can finish skill but you cannot finish education, Education is a life time experience, when you empower people you are giving them a life long experience, you can directly be connected with the manufacturer, old workforce vs new work force, information is a must in selling profession, cart to the client, want to be successful as a sales star, it is not pleasure, it is victory, it is a philsophy not a tactic, if u dont have a prospect, u are out of the business, suspect could be a prospect, 0prospect has a need of the prospect, prospecting is not 8 to 5 Job, it can be done in all social situation, circulate and u can percolate, when does a suspect becomes a prospect, Offer the Best solution to the problem, u will build a beautiful sales career.
Chapter 3
Finding more prospect, Sand of the prospect, selling is a transfer of feeling, for transferring your feeling you must have a strong feeling, To be successful u must know the Sale of the desert, manipulation or motivation, sell by desire not by choice, civic organisation, giving back to the community, u cannot transfer ur desperation and your personal need , selling in the real world, Earning & Learning together, managing your success, stressful situation, Aiming to please is not enough in todays market, Accept responsibilty for building your confidence,
Chapter 4
Reluctance, dramatic difference in my life, in a nutshell, reasonable limitation,
Inconsistent activity is one of the biggest reason for failure. If u dont have a management group to manage u, Make a appointment with yourself, enthusiastic approach, prospect best interest, missionary zeal of problem solver, professional persuasion, How to find it, google it, u will find it, What you bring to your prospect is the real value, secret of getting ahead is getting started, sell by design not by chance, need analysis, need awareness, on surface or below the surface, need satisfaction, There is a direct relation with money earned with time spent with the prospects, Need analysis, look within the customers, on the surface or below the surface, align the wheel or buy a new one, we find the problem and offer the solution, powerful force,
Chapter 5
Proper probing we can reach to their needs, We never lead people with products but their needs, what product can do, AAFTO , ALWAYS ask for the order, better informed, Probing begins with asking question, obvious and non-obvious, price is fair,
Chapter 6
Do you see how our product can save your money, Fear of Loss is greater than the desire of money, Are u interested in saving money,
Chapter 7
Conversational interrogation, personal interview, sincere interest, series of question, rule of thumb, POGO formula, probe their needs, Do not manipulate conversation, personal and professional goals, true professionals probe, i want to submit that ..., Get real with me, what would u do with the money, everybody has a problem, he will say who told you, what problem is your organisation facing, what are the obstacal to that goal, need awareness, understanding the problem,
Chapter 8
Homeostatic balance, prospect want to get the solution to their balance, Losing a distributor, product knowledge, little or no knowledge, varying level of knowledge, pricing knowledge, justify your pricing, how ur product and services can be used, u can meet their needs, People do not care how much u know, unless they know how much u care, they lead with need, scientific validation, compelling picture,
Chapter 9
I am in a business of selling speeches, books and CDs, Take Facts and feeling home, u can read and listen many times, Books and Cds changed my life, repetition is mother of learning, and father Of action, repetition is the architect of my achievment, Lead with the need, coustomer do not buy what the product is but what the product will give them, Leading with need, features, function and benefit, AAFTO, Always ask for the order, That is what we will explore it now,
Chapter 10
What you wanted in your life, closing technique are so important, pay you for your experience, you didnt ask me, strongest closing attitude, his money in your pocket, his money for your product, What is AAFTO , ALWAYS ASK FOR THE ORDER, Closing Sale is not a painful process, coach our business owners, most qualified to service you, Experience BWW provide, Need analysis, need solution, need satisfaction, not painful, it is a win win situation, 96% population fail to ask for order, 4% people create 60% sales,
Dont reinvent the wheel, Closing technique 2, summary close, Giving a logical reason to buy the products, closing more sales every day, the summary close, recap the areas of presentation, ziglar on selling, more feeling u will create more sales u will close, dont hesitate to ask u favour, sales get more secure,
Chapter 11
3 basics objection, objections are our best friend, Questions and objection, are our best friends, New decision on additional information, close more sales more often, pause and think, and begin with a question, dont get fooled by false objections, 3 days seminar, QQIT formula, need analysis, need awareness, need satisfaction, how your dollar worked, guranteed result, A win win win situation, 60% sales are occuring after they say NO, Ask questions to identify their real objections, Asking questions, Quality of people involved in training, some prospect will not tell you the true objections, isolate and validate , what comes between you and your ownership, hungry for the fight, crossing the line, endless journey,
Chapter 12
Ask for referrals, 90% people dont trust big advertising, make a interest list, face to face, customer service to customer satisfaction,
People will love your service and they would like to join you, perfect maximisation of time, customer service to customer satisfaction, excellent service, good sales strategy, flat tyres, Seeking a solution of the problem,Be tactful, empathise, acknowledge their importance, Articulate your response slowly, quietly and carefully, Never give them permission to control you, not someone to blame, in the world of sales profession there will be disagreement and complain that is inevitable, the way u handle these situations will determine the length and success of your career, nobody can upset u , lack of customer service after sale, value of measuring everything, everyone wants to be understood, treat them right, if u interrupt they get more strength to extend their negative talk to next 2 min. , Everything is possible,
Bringing people to Our level of , Mr prospect, thank you for sharing honest feeling with me, seek solution to the problem, not to blame anyone, no one can upset u without your permission, In the world of sales there will be disagreement and complain, How u handle these situation is going to be the length and success of your career, be patient, empathaise,
Chapter 13
The glamour of the road is myth in selling profession, proper perspective can make a big difference, arrival will be announced, glamour of travel is off, positive aspect of travelling, everyday is a new challenge, everyday to learn, financial planning skills, Exercises increases energy and activity, travel gives time to contemplation, sales will soar, series of choices , Have the best choice for yourself, hotels and mortels, decision in advance, battle with your own decision, Price of stupidity is enormous, Giving time, energy and attention to your family, brain storming session for a better tomorrow, excellent preaparation for the days to come, difference between pleasure and happiness, pleasure is for a short time and happiness is for a longer period, how you view your circumstances, empower your career, varieties of experience, conceivable concept,invigorate me, stimulate my attention,
Chapter 14
Chapter 15
Chapter 16
Chapter 17
Life time solution, meticulous look, i have found my dream house, Master bed room,
Absolutely gorgeous, every transaction u make a sale, message delivered, message received,
Exciting occasion, ownership close, way way ahead of the game,
Chapter 18
Questions are critical for your success, 500 Questions, Every sales people must know every prospect has a problem and you a solution of it, constant closing process, Lesson learned, dramatically improved, check your skill, understand and translate, confident to make the sale,
Chapter 19
Every professionals be a doctor, lawyer, ask questions, You persuade them by asking questions, Dream was reborn,
Chapter 20
Most of the people dont know what they want, because they dont know what is available, Listen, read and translate, My product can solve your problem in a more effective and economical way. In the world of selling, Prospect has a problem and need a solutions, you are a manipulators, you can never build a sale career, one problem one profit, two problem two profits and likewise, there was a fine line, you are persuading, they cannot argue, Man who sell mercedeze and a man who is selling brain, you get your answer, what is the cost of doing nothing, build relationship on trust, No desire no trust, We dont sell what people need, when they say No, spell know. Desperately needed, You cannot lead your need, uncover the reason why they are not buying, one reason I wanted it very badly, people buy what they want, Procrastinator Club,
Chapter 21
A journey of thousand mile begins with a single step, Something and something not between something and nothing, FEAR OF LOSS IS GREATER THAN THE DESIRE OF GAIN, If they do no TRUST, Relationship will RUST, RAISE your children with high moral values, Compound so much information, Difference between Top producers to Lower producer is Trust, How will u persuade people, trust,
Chapter 22
Chapter 23
Chapter 24
Chapter 25
Dont make sale closing irritating, make it educational, u can add more value to create sale,
Chapter 26
Script your presentation,
Chapter 27
Price is too high, Lower your voice, price rediculous, he will be justifying his decision or u will be defending yourself, you dont want to take me to dinner, in selling something if u make him thinking, your voice modulation is veey impoertant, it is simple but not easy, if u handle it properly, u will improve your performance multiple times, Do u like the product, in the series u look to his eyes, Mr prospect is it really difficult to pay the price for something u like, fear of loss is greater than the desire for gain, little more than u planned and little less than u should, if u pay more u lose some money but if u pay less u will lose some important values, wasteful and sinful, Are u really concerned about the price, or the cost, seeing is believing,
Chapter 28
Mr prospect Price is a one time thing, cost is a life time thing, moral responsibilty to learn as much as we can for improving our conversation, Long range value, good things are not cheap, and cheap things dont have value,
Chapter 29
Mr prospect, Explain Price for one time or have to apologise for service for ever, my product is the answer to the problem, developing trust with customer by taking responsibility, causes of the price, he delivered what they sowed,
Chapter 30
I dont impose, if u dont want the status quo, change your status quo, you are at the top at the world of professional selling, people downplay honesty and integrity, trust is the byproduct of integrity, are u willing to invest for result, Trust based environment, critical step in sales,
Chapter 31
Chapter 32
If u want to survive in the world of selling, concentrate on what u want to achieve, deep down inside there is a voice keep saying to you , selling is nothing but transfer of feeling, how i feel about the product, if u are able to transfer the feeling, the sales happen,
Chapter 33
selling is transference of feeling, Believers are closers, Conviction closes the sale, if conviction weakens, u fail in sale, u make beautiful and meaningful sales career, rest is story which u all know,
Chapter 34
There is a difference between empathy and sympathy, you feel how they feel, unreasonable demand, Doctors dont treat their family, Remember you as long as i live,
Chapter 35
Chapter 36
Whatever be the reason for not buying,
Chapter 37
Chapter 38
Never miss a sales meeting, The Zig ziglar was not ready,
Chapter 39
More are more people are hungry for appreciation and recognition, if u change your attitude, u will attract new customers,
Chapter 40
Cake people vs candle people, they wish they be given their share of cake rather than earning the cake, candle people keep burning and spreading, light and enlighten the mind where ever you go,
Chapter 41
Chapter 42
If the product is in short supply, you dont need sales people, secure than all profession, professionals are problem solver, they are connected to solutions, same thing doing again and again, selling is a marvellous profession, you are in the world of selling, Sales people keep the economy moving,
Chapter 43
Lowest rate of divorce, lowest rate of sucide, wind of change is blowing, if u want to build a outstanding sales career, Running out of energy, Developing habits is more important than result,
Chapter 44
Accountable to somebody to become more productive, very careful about time, Time measure, Expanded my ceiling, expanded my horizon,
Chapter 50
Love for discipline, 1 2 3 ...go.
Chapter 51
Chapter 52
How strong was the impact, outstanding career, other people will be selling for u, your body language will never lie, your mouth can, How smartly will u sell ur values,
Chapter 53
Treat your people right, u have to drive, modestly admitted, again and again and again, i am a customer, i am a buyer, what do i want, i want a best deal, body of your presentation, family reunion, i almost had a heart attack, Talking about Their car, their money, not my car not my money, whats your price range, conservative business man,
Chapter 54
Mr ziglar, what would be the fair deal, downgrading the judgement, Let me ask you a question, As long as you are in the world of selling, Trying to persuade me, At negotiation table , the trust factor is the most important factor of all,
Chapter 55
Chapter 56
Unless u get emotionally involved, success does not happen, working in a small community,
Chapter 57
Attitude is a huge subject, Attitude equals your success, Efforts and skills followse your attitude, Whole atmosphere changes with Attitude, everybody is hungry for encouragement,
Chapter 58
My neighbour take care of my business, My team take care of your business, stand your ground properly, save a dollar a day,
Chapter 59
Chapter 60
Chapter 61
Chapter 62
Greater degree of understanding, security and well being for whom you love, change your circumstances through your decision, Adapt, adjust and tailor to new situations, to your new sales career, waste of time, your customer is better off,
Chapter 63
Law enforcement people, take note of the situation, my favourite story,
Chapter 64
You can be a champion, champions are listening to u, it is a mindset, Mindset of champion, audio program, buy a program of POGO, success to significance in sales, help your fellow being to grow is significance, Family mentor, Life mentor, be a right kind of mentee, i want to have ur input, i made 10 calls, i made 50 calls, here is what i got, if u want to be right mentor, u have to be a right mentee, coaching and mentoring is so valuable,
Chapter 65
Personal selling power, catalystic to take u to the top, comes with personal experience, make a dramatic effort, Prospect says no to what he knows, give him some more information and he may take a new decision, Time conscious and Sales Conscious, training program for your sales people, if u use ur time, u will have additional time, if u waste u will keep complaining your entire life, how and where are u investing your time,
Chapter 66
He looked my way,
Chapter 67
You sell what not the product is but what the product does,
Chapter 68
You sell not what the product is but what it does, it refreshes you, invest your saving in your future, there is a illustration of experience and wisdom where ever you go,
Chapter69
Over a period of time, we create a win win situation in a sales , we not only make sales but building a career, learn in advance,
Chapter70
Chapter71
Chapter72
Reading skill,
Chapter73
What u are selling to the customer is more valuable than he can think.customer has a problem and he wants the problem solved, i am not interested, Will you share ur mind why u are not interested, ..Not interested with voice inflexion , right tone
Reason for buying and reason for not buying,
Chapter 74
The more millionaires ever lived, successful people make a decision on fact, act on a decision and Stay with the decision, Experts compounds, product offers solutions, when do you want to enjoy it, no body wants to be wrong, every body wants to work on a right decisions, how many objections do you answer daily, price is to high, service is too lousy, how long u have been in the world of selling, service testimonials, gurantee that will bankrupt us, gurantee as a objection,
Chapter 75
Our business will be better than what it is today, you will love these product and u will love its association, Community activity, Choice is not between something and nothing but something and something, Mentors suggestions can build your business, Does it make sense ? Intangibles part of our business, We buy intangibles, and we buy intangibles, Enjoying fruits of your lanour, u deserve to celebrate, and be happier and happier in the process, prospect need reassuring,
Chapter 76
The question closed, Questions bring interesting things, best possible view, i cannot concentrate on golf court and focus on writing, Can u see the financial advantage, own sales situation, Are u aggresive or conservative, Hundred of question u can asked to persuade people, learn additional information,
Chapter 77
Chapter 78
Chapter 79
Chapter 80
Bigger responsibilty bigger confidence,
Chapter 81
You cannot be effective without a decision, legitimate reason, New decision based on new information, my business will be more fun with a decision, life becomes more meaningful,
Chapter 82
Something u cannot teach, u have to learn through observation, Mr prospect, pressure permission, I am unable to believe what I am hearing, expect to get order or result, learn and add to your knowledge,
Chapter 83
Techniques and procedures will help u for a life time, outstanding sales person who is normal, in their belief, beliefs are so deep and consistent, they appear abnormal, What is the difference between refusal and rejection, obvious mistake, sales people are never born, women have given birth to a boy or a girl, Never feel sales person is born. Skill of persuasion,
Chapter 84
Desperately looking for a sales person, make them feel u are not there to pounce at them, Non-threatening, positive projection, pep talk,
He made the sale before he made the call, In your mind, you have completed your sale, do not prejudge,
Chapter 85
unspectacular prepration, mentally closing the sale before you physically close the sale,
You can laugh with your mouth, you cannot laugh with your body and therefore your body language is very important,
Chapter 86
is it ok if i kiss you, i kissed my wife after marriage, Did you kiss a girl without her permission, it is no way, same way it is true in the sakes world, take your time, be patient, and then sales, apple of your eye, your closing effort,
Chapter 87
There is a core reality, life is hard, yes it is with broken relationship, mental lift, bad news is going to come,
Chapter 88
Walk over, Eliminated, Entire Sales process involves ownership, fresh idea, we can do 90% things on phone,
Chapter 89
Chapter 90
Chapter 91
I will be completely free to devote the entire evening,
Chapter 92
Satisfaction and gratification signal, You have to be tuned in, legitimate approach to building your career,
Chapter 93
Dont scare people, it prices it fairly, over a period of time, believe in your conviction that it is in the best interest of the customer, outstanding professionals woth a average professionals, some adaptation,
Chapter 94
Feel, Felt and Found, Positive projection, you dont ask for the sale, you ask for the appointment,
Chapter 95
Chapter 96
Look good and smell good, physical condition is not good, man is the head and women is the neck, and neck moves the head, misunderstood , enthusiasm nothing to do with the volume, i have sold myself, emptions moves people into actions, what do you mean by persistent, persistent is really belief, little admission, how many attempts, new decision bases on new information, Persuade other far more easily, the key of positive projection, set the appointment first then sell the merchandise,
Chapter 97
We want to help you whereever you are, ziglar.com
Life time solutions,