Hard to connect, proactively address the problem,
Strong emotion, love, fear, anger, fight back, poor performance review, perceived threat, you will boost your self confidence, Developing Proactive communication skill, Point of contention, launch a discussion, Ability to concentrate, brain is ready to address the issue, Bad reasons of conflict, root cause and reduce your discomfort, Modifying your behaviour, prepare for a conversation, useful conversation will lead you to positive solution,
Productive mindset, navigate difficult conversation, fundamental need being valued,
Skills and strategies to balance,
Resist judging yourself, art of having a constructive conversation,
Take initiaves, United by a common purpose, We become the agent of change rather than the victim of circumstances, you dont know how your counterpart will say, losing your cool and maintaining your focus, developing a positive resolution, How well u prepare before walking into the room,
Ability to think, two way communication, Do a reality check, address the emotions, Is my self image threatened, something deeper going on, self image is your confidence, overtaking makes people uncomfortable, surrendering is zero thinking, teach a lesson in humility, simple diagram of your future, your dream, your success, Be specific , check reality of your goal, generate possibilities, best outcome, develop a strategy not a script, both sides of a hypothetical discussion, What assumptions are we making for each other, what feeling does it triggers in my mind, what do i want to achieve through my conversation, how can i break the impasse, off script u may lose balance, Prepare a script, Freedom to express and feel respected, consider the timing of conversation, unfair advantage, set the stage where we feel mutually respected
Chapter 4
Conduct the conversation, address the problem through the conversation, acknowledge the other person, counter part, comes naturally, smile reflects you are getting open, my demands are unacceptable, goes on offensive, plenty of things in the plate, something important set the stage for respectful exchange, counter part time is important, version to your problem, your role in the problem,y credibilty on the line, my reputation on the line, focus on issues not person, blunt style, ask question and listen, set the positive tone, Beyond the pale, rising star, No views on small talk, Impressed by confident manner, Mirroring back, something to gain from conversation, Look for common ground, without sarcasm, Adapt and rebalance, your emotions getting flare up, lash out, when u get anger, Dont take a break, take a breath, maintain a neutral tone, Let her be to decide, Preconceived ideas of our business, information u need, u dont know where she stands, keeping the dialogue open is the only to get the breakthrough, focus group is waste of time , every difficult moment is an opportunity to practice your skill, Commitment to talk again, unify front, share commitment, u made the real progress
Chapter 5
Follow through, u avoided land mines, you had productive and working relation going forward, Future collaboration with the person, you asked your boss for a raise, write down your impression, Group your notes by category, Description of the problem, question asked or missed, Hard to concentrate on .., more information next week, Follow up in writing, Reflect before u speak, Before u talk, listen, thrown off by the negative body language, communicate in short hand and forget to mail, As u intent to, ask for feedback, Habitually asking for feedback, Address problem head on,
Misunderstanding and repairing relationship, virtual leadership style, decades of research, u intend to send, deep dive , mitigating depression, emotion agility, Recognise your parents, acts on your values, impact the all areas of your work life, honest dialogue, Other Study,
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